Jas M.B. delivery charges are calculated according to the size, weight and destination of your order. We aim to dispatch all orders placed before 2pm (GMT) on the day of the order, Monday to Friday, with the extreme majority of UK mainland deliveries arriving within one working day. We do, however, ask you to allow up to seven working days in the event of external factors, stock availability and payment authorisation causing delays. If for any reason we anticipate a delay of more than seven working days you will be contacted by a member of our customer services team. Please note that during sale periods there may be a slight delay in the dispatch of orders.
We do not currently offer a guaranteed Next Day or Saturday UK delivery. Any order placed after 2pm on Friday and during Saturday and Sunday will be counted as Monday of the following week.
International deliveries should be received within 10 working days, but we ask you to allow up to 14 working days in the event of international customs procedures, stock availability or payment authorisation casing delays.
For Security and Speed, all orders are shipped using Royal Mail International Signed-For services. When we dispatch your order you will receive a unique tracking number by email from Royal Mail that will allow you to check the status of your order and monitor its progress at www.royalmail.com.
Deliveries are made between 8:30am and 6pm, and will require a signature to ensure safe and secure delivery. For this reason we are unable to deliver goods to PO Boxes unless located in the United Arab Emirates. Please note that for security reasons we are unable to deliver to hotels.
When ordering goods from Jasmb.com for delivery outside of the European Union (EU), you may be subject to import duties and taxes which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office.
Additionally, please note that when ordering from Jasmb.com, you are considered the 'Importer of Record' and must comply with all laws and regulations of the country into which you are receiving the goods.
VAT is included with the prices as shown and where applicable is detailed on the checkout screen and on your invoice. All prices are inclusive of any EU Sales Tax that is applicable. VAT is currently zero rated on sales to customers outside the EU and so the price payable is the full price displayed and no VAT is chargeable.
As of 4th January, 2011, the UK VAT rate is 20% on all Jas M.B. products. Our UK VAT number in the UK is GB 749 8958 46.
All Jas M.B. goods remain the property and responsibility of Jas M.B. until delivered to the specified delivery address and payment has been received in full. Items are insured against theft and accidental damage at no cost to the customer.
In the unlikely event that goods are misplaced or damaged on their way to you Jas M.B. will ensure a replacement is sent directly to you, and can arrange for the collection of any damaged items.
Any discrepancy of order contents received must be reported within 48 hours of receipt to our Customer Services team - all packaging (both outer shipping packaging and internal contents) must be kept in order to make a claim.
If you suspect your goods have been lost please contact our Customer Services team within 28 days of ordering.
If you receive your goods in a damaged condition, please contact our Customer Services team within 48 hours of receipt of the delivery.
Once successful delivery has been made to the specified delivery address and payment had been received in full, you will own the goods and they will cease to be the responsibility of Jas M.B.